4 min read
Read how a major telecom customer streamlines their international shipping through FreightPOP's currency conversion functionality, NetSuite integration, automated documentation, and more!
The Customer
Our customer, a global retailer specializing in mobile phones, found they were encountering a lot of double effort, mistakes, and zero leverage in negotiating carrier rates across their organization in shipping to the more than 80 countries they routinely shipped to. They had fractured processes and desperately required high-level integration between their shipping and NetSuite ERP.
Customer Specific Challenges
International Shipping Tools
The customer had minimal tools to organize their high volume shipping. The bulk of their international movements were organized through emails to freight forwarders, which were cumbersome, caused them to miss lead times, and provided zero business intelligence to help them negotiate rates or improve carrier service—intelligence carriers certainly have access to when negotiating with them.
Too Many Manual Processes
The customer relied heavily on manual processes in generating required carrier and Customs documentation. With these outdated processes came a lot of double-entry, resulting in human error with paperwork not matching up and causing numerous costly mistakes.
NetSuite ERP Integration Into Shipping
A lack of integration between the customer's shipping processes and ERP meant they had no visibility into shipping data across their organization. This left management powerless to even accurately assess monthly and annual shipping volumes.
The lack of integration between systems meant the customer had no centralization across the organization, leading to siloed data and numerous fractured systems.
FreightPOP's Transportation Management System
How FreightPOP met the customer's needs:
FreightPOP's Shipping Software Solution |
How we deliver on the customer need |
International Shipping |
|
Rate Shopping |
FeightPOP provides:
|
ERP Integration |
FreightPOP's engineers have extensive experience in seamlessly integrating warehouse and business systems into our transportation management system. Our integrations include:
|
Customer portals |
Vendor and supplier portals also:
|
A Transportation Management System With Results
FreightPOP significantly reduced the customer's international shipping roadblocks and improved how they moved products generally. The true game-changers here for them were quickly converting currency rates and automating documentation to stay compliant with Customs and international shipping requirements.
Our transportation management system also enabled them to lower shipping costs and reduce the amount of labor spent organizing shipments and rectifying issues. The integration with their NetSuite ERP was particularly instrumental here.
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