Supporting Our Shippers With Reliable IT and Custom Configurations

CUSTOMER SPOTLIGHT: Brief overview of how we helped a manufacturer maintain their competitive advantage through ongoing IT support and custom configurations.   

FreightPOP's care and expertise in serving shippers are among the top accolades we consistently hear in customer reviews. We know each business has its own unique needs, and our priority is to set you up on shipping software that works for your business, with your carriers, and best serves your customers.

GUIDE TO: Better Supply Chain Integration 

The Customer

When a manufacturer of high-performance taps, drills, and rotary files reached out to us, they had some specific requirements—including a high expectation of quality and reliability. The manufacturer has been honing its craft and business for nearly 120 years and prides itself on strong factory-to-factory relationships where on-time deliverables and high-end quality are the status quo.

The manufacturer had several pain points to solve for but specifically had two key expectations:

1) Reliable Customer Support: Their current TMS shipping software was obsolete, losing its IT support by Fall 2021. They sought an ongoing partner.

2) Custom Labeling: They required customer labels and configuration to create:

• SSC 128 labels
• Special labels for their Aerospace clients
• Special configuration on packing slips

Here is how we solved for their top requirements and other significant pain points:

Working on your digital transformation? Check out our Integrations & Digitizing Logistics Ebook Bundle! Access industry tips on integrating and creating better supply chains to manage and scale your freight. Let us guide you on your digital transformation journey!