6 min read

Crafting Memories With Improved Logistics

By: FreightPOP on Aug 15, 2023

Freight Tracking Broker/3PL Customer Spotlight Logistics and supply chain

Our latest partner is a family-owned enterprise renowned for creating exquisite glass ornaments for over 70 years. Rooted in generations of fine craftsmanship, this enterprise has cemented its position as a pioneer in the glass ornament industry, consistently delivering top-tier products and maintaining impeccable customer care and service. As a high-volume international shipper, they had some specific challenges. Here's how we helped.

Customer Challenges

This company encountered considerable challenges with their logistics processes. Their existing legacy Transportation Management System (TMS) proved burdensome, costly, and outdated. The lack of integration between their NetSuite ERP system and TMS resulted in crushing bottlenecks. Additionally, the absence of visibility into ocean containers further complicated their shipping management. They required immediate attention and solutions to streamline their operations effectively.

The company sought:

A modern TMS that was intuitive, efficient, and saved them money
A TMS that could seamlessly integrate with their NetSuite ERP, reducing delays and improving output and customer service
Oversight into their inbounds/outbounds, ocean, and multi-leg shipments and tools to simplify crossing borders

How FreightPOP met the customer's needs:

FreightPOP Tools	How We Deliver on Customer Needs
Multimode (FTL, LTL, and Parcel)	FreightPOP provides: Multi-carrier website integrations Expedia-like rate shopping Real-time freight tracking Shipping spend analysis tools Logistics automation Tracking updates to customers Sales processes from orders to fulfillment
ERP Integration	FreightPOP's engineers have extensive experience in seamlessly integrating warehouse and business systems into our transportation management system. Our integrations include: Connection to business tools (ERP, WMS, CRM, inventory/ordering systems, QuickBooks, etc.) - *Allows for carrier quoting right inside NetSuite!* Over 300+ standard carrier integrations & customer integrations catered for Connections to in-house Apps
International Shipping	FreightPOP gives the customer control and insight into international shipments, including: Support for International Air and Shipping Automated Customs documentation for: Automated Export System (AES) Shipper's Letter of Intent (SLI) Electronic Export Information (EEI) Currency conversion tool Mass uploads of container IDs with gross weight, net weight, and seal numbers on ocean shipments

How We Helped

With very little setup time or training, our solution brought about a revolutionary change in the client's operations. With our native NetSuite ERP integration and the offering of both parcel and LTL shipping, we streamlined their shipping processes and minimized the potential for errors. Our unique Ocean API vessel tracking feature also enabled them to monitor their ocean containers in real-time.

FreightPOP gives the customer:

Hourly status updates, from pickup to port, to the actual ocean location by latitude and longitude
A way to identify issues with Customs early to help prevent further delays
Up-to-date, real-time tracking information to keep customers and suppliers happy

Our comprehensive solution enabled this glass ornament industry leader to focus on what they do best—creating timeless art pieces while we took care of their logistics. Our client is now delighted with the marked improvement in their shipping operations. Their satisfaction is a testament to our commitment to helping businesses streamline their logistics.