Our WMS provider customer had big problems. They had an outdated TMS, couldn't provide freight shipping to their customers, and had terrible customer service experiences. Here's how we helped!
Our WMS customer has over 30+ years in supporting 3PLs with warehousing tools and consultation. They are highly flexible with integrations and do what it takes to help their customers optimize warehouses.
Before coming to us, the customer needed better support than their transportation management system (TMS) provider was giving them. They indicated they were often left high and dry and getting a live person on the phone was impossible.
Our customer desperately sought a new TMS to serve their clients better and streamline their workflow. Specifically, they required:
- A cloud TMS solution to replace their on-premise one
- Access to both parcel & freight quoting and shipping tools
- Strong customer support—they said their old solution didn't give them the attention they needed to keep their business afloat
- A way to access missed revenue on volume shipping—their old TMS did not offer a license fee, so they were unable to get paid based on volume (lost revenue)
How FreightPOP Helped
Initially, our customer gravitated to our support structure and team experience, as highlighted in customer Capterra reviews. They were also able to tick the box on leaving their archaic solution behind as FreightPOP's TMS is cloud-based, offers incredible back end connections, and supports freight shipping.
We delighted the customer in how seamlessly they connected and used our back end to replace their existing underperforming TMS and allow their customers to ship right through their front end.
How FreightPOP met their needs:
FreightPOP's Transportation Management System
Our integration experience includes:
Why FreightPOP Rocks for WMS Providers
The depth of FreightPOP's back end "engine" is in providing overall supply chain support that enables front end partners, like WMS providers, to give a better shipping experience for their customers. This functionality and support allows them to expand their product, offering their customers more value.
For another real-world example of how FreightPOP helps businesses with robust integrations, read our LogiQuip case study where our TMS capabilities gave this medical storage distributor the functionality and customer support they so badly needed to:
- Capture data across their supply chain
- Access carrier historical data to negotiate contracts better
- Better interconnect departments
- And more!
In the case study, you will learn why LogiQuip's MIS Manager Rob Fahndrich says:
“The integration performed as it was supposed to on the first attempt. As a result of my recent interactions with FreightPOP, I will be adding additional integrations.
FreightPOP also was extremely helpful in assisting me with their API system and as a result I have been able to create better tools for our end users.”
Download our case study to learn more!
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